Thursday, March 3, 2011

Electronic World is Amazing

For the past week, I have struggled with fighting a virus/flu. Thankfully, the staff at my office kicked me out the door. Unfortunately, my wife had to deal with me. I've been pretty much down and out for the week and only opperating at what I estimate to be 30% of my potential.

The amazing part. Despite my health challenges I've been able to stay fairly engaged despite still needing to read some 300+ emails. Over the past 6 years we have worked very hard to be as close to paperless as an office can be. In Information Technology, with the exception of copier leases - we are 100% digital.

The biggest place paper existed was in contracts and approvals. Recently, we moved our Purchase Ordering Process onto Salesforce.com utilizing Echosign. This is a pretty amazing process because our solution allows for me to digitally sign everything from contracts to fairly simple Purchase Orders.

I'm able to use echosign to sign documents on my blackberry, Ipad, and PC. These are the three devices I use the most. In addition to echosign, we have rolled out another product Docusign. Both Echosign and Docusign have their strengths and weeknesses. If the two products were combined they would be the perfect digital signature solution.

Over the past couple of days I've been able to do so many tasks remotely which could have only been dreamed of a few years ago.

- Employee salary adjustments and performance reviews via workday
- Expense reports via PeopleSoft (still have a bief with Oracle)
- Project status reviews via Salesforce.com
- Collaboration via Salesforce.com chatter and Google Docs

The hardest part of all the electronic tools is that they all live in differnt areas and have unique interfaces. The biggest challenge to adoption is having the ability to be nimble and not regimented into a one-size-fits-all thought process. Some of our employees struggle with this inconsistency and we continue to work on the challenges which come with such an approach.

We got the greatest compliment today... one user said "It was dummy proof". To me that's what the goal of every CIO should be. We need to make everything so brain dead that it can't be broken and our customers (typically employees) are excited to give feedback.

"cough" "cough" better get back to emails "cough" "cough"

-dsm

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